Refund & Cancellation Policy
Effective 23 June 2026
We want Olum to genuinely help, and we keep cancelling simple — no phone calls, no retention hoops.
30-day money-back guarantee
If you are not satisfied, you may request a full refund within 30 days of your initial paid subscription purchase by emailing xav@witholum.com from the address on your account. We will refund your most recent eligible payment. This guarantee applies to your first purchase of a plan; renewals after the first 30 days are handled under “Cancelling,” below.
Cancelling
- You can cancel at any time from your account settings (managed through the Stripe customer portal). Cancelling stops future renewals.
- When you cancel, you keep access until the end of the period you've already paid for; we don't cut you off mid-term.
- We don't use retention dark patterns — cancellation is one straightforward action.
Automatic renewal
Subscriptions renew automatically at the end of each billing period at the then-current price until you cancel. We'll only charge a renewal if you haven't cancelled before the renewal date.
Renewal charges
Outside the 30-day guarantee window, renewal payments are generally non-refundable except where required by law or at our discretion. If you forgot to cancel and were charged for a renewal you didn't intend, contact xav@witholum.com — we'll deal with it reasonably.
Purchases through app stores
If, in future, you subscribe through the Apple App Store or Google Play, those purchases and any refunds are subject to that store's terms and refund processes, which you'll need to use for billing managed by them.